Natalie Douglas
Messiah College ▪ One College Avenue ▪ Box3571 ▪ Mechanicsburg, PA 17055
717-269-7681 ▪ Nd1197@messiah.edu
Skills
Unicentric Service Xpert Suite Effective & Empathetic Communication Microsoft Office 2010
Time Management One-on-one Client Experience Professional Phone Etiquette
Related Coursework
Family Resource Management Cross Cultural Studies: Urban/Philadelphia Child Development
Interpersonal Relations Oral Communication Sociology of Aging
Experience
Client Service Intern January 2013-Present
LIFT-Philadelphia Philadelphia, Pa
- Meet with clients in one-on-one hour long sessions to assist them in reaching their personal goals set with LIFT in the realms of either employment, public benefits, housing or referrals to promote self sufficiency
- Utilize Unicentric Service Xpert Suite to access and update individual client information to use with clients during meetings as well as to track client progress outside of meetings
- Receive ongoing training in the fields of domestic violence, employment, housing, and difficult client situations
After School Program Volunteer January 2013-Present
Alliance for Progress Philadelphia, Pa
- Attend after school programming and assist teachers with students ranging from first to sixth grade once per week for 2-3 hours
- Build relationships with 20-30 students doing activities such as homework help, preparing for and cleaning up after snack time, and playing indoor and outdoor games
- Create for the children a structured and loving environment using limited donated resources until children’s parents are able to pick them up in the later afternoon
Retail Head Manager July 2008-Present
Rotunda Enterprises Hershey, Pa
- Responsible for scheduling upwards of fifty employees to achieve a minimum of six employees for each shift
- Revise and enforce disciplinary measures for all employees, which includes giving warnings, giving write ups, and firing employees, to maintain a stable and consistent working environment
- Train 30-40 new employees year round to ensure all employees can effectively and efficiently work at every station in our establishment
- Count 5-10 thousand dollars daily and keep track of inventory to report to employer how much of what products should be bought and how much money is currently available to spend on those products every week
Volunteer August 2010-December 2011
Silence of Mary Harrisburg, Pa
- Assisted a non-profit organization serving those experiencing homelessness in Harrisburg by providing emotional support through individual conversations and group activities
- Gained experience in teamwork while developing efficient communication skills within the context of a low income inner city population
- Performed physical labor such as tilling farmland, potting plants, and maintaining grounds in order to further the organization’s mission to alleviate homelessness in the greater Harrisburg area
Education
Bachelor of Arts in Human Development and Family Science,
Minor in Sociology/Anthropology Anticipated Graduation May 2014
Messiah College, Mechanicsburg, PA GPA: 3.81/4.0
