Natalie Douglas

 Natalie Douglas

Messiah College ▪ One College Avenue ▪ Box3571 ▪ Mechanicsburg, PA 17055

717-269-7681 ▪


Unicentric Service Xpert Suite  Effective & Empathetic Communication    Microsoft Office 2010

Time Management                 One-on-one Client Experience    Professional Phone Etiquette  

Related Coursework

Family Resource Management Cross Cultural Studies: Urban/Philadelphia    Child Development

Interpersonal Relations         Oral Communication            Sociology of Aging


Client Service Intern                                                                                                                          January 2013-Present

LIFT-Philadelphia                                                                                                                                  Philadelphia, Pa 

  • Meet with clients in one-on-one hour long sessions to assist them in reaching their personal goals set with LIFT in the realms of either employment, public benefits, housing or referrals to promote self sufficiency 
  • Utilize Unicentric Service Xpert Suite to access and update individual client information to use  with clients during meetings as well as to track client progress outside of meetings 
  • Receive ongoing training in the fields of domestic violence, employment, housing, and difficult client situations

After School Program Volunteer                                                                                                               January 2013-Present

Alliance for Progress                                                                                                                       Philadelphia, Pa          

  • Attend after school programming and assist teachers with students ranging from first to sixth grade once per week for 2-3 hours 
  • Build relationships with 20-30 students doing activities such as homework help, preparing for and cleaning up after snack time, and playing indoor and outdoor games
  • Create for the children a structured and loving environment using limited donated resources until children’s parents are able to pick them up in the later afternoon

Retail Head Manager                                                                                                                       July 2008-Present                      

Rotunda Enterprises                                                                                                                     Hershey, Pa 

  • Responsible for scheduling upwards of fifty employees to achieve a minimum of six employees for each shift
  • Revise and enforce disciplinary measures for all employees, which includes giving warnings, giving write ups, and firing employees, to maintain a stable and consistent working environment
  • Train 30-40 new employees year round to ensure all employees can effectively and efficiently work at every station in our establishment
  • Count 5-10 thousand dollars daily and keep track of inventory to report to employer how much of what products should be bought and how much money is currently available to spend on those products every week

Volunteer                                                                                                             August 2010-December 2011

Silence of Mary                                                                                                             Harrisburg, Pa 

  • Assisted a non-profit organization serving those experiencing homelessness in Harrisburg by providing emotional support through individual conversations and group activities
  • Gained experience in teamwork while developing efficient communication skills within the context of a low income inner city population
  • Performed physical labor such as tilling farmland, potting plants, and maintaining grounds in order to further the organization’s mission to alleviate homelessness in the greater Harrisburg area


Bachelor of Arts in Human Development and Family Science, 

          Minor in Sociology/Anthropology              Anticipated Graduation May 2014

          Messiah College, Mechanicsburg, PA                   GPA: 3.81/4.0